Troubleshooting
Quickly find the best answer before taking the time to contact customer service.
By Michael1 author55 articles
- Can’t find your video project?
- What to Do If Your Video Project Is Not Loading
- Why is my share link unavailable?
- How to Find Your Project ID
- Why can't my video play on my iPhone/Mac?
- Why are the videos I shot with my iPhone overexposed when added to the timeline?
- XML Error When Downloading a Video
- What does “Stock” mean?
- Why is there an audio watermark?
- Why can't I extend the scene duration?
- Why can't I save my video project/edit?
- Why Can’t My Video Be Transcoded (or Uploaded Successfully)?
- Where is my exported video?
- Why can’t I see my webcam when recording?
- Why does the color variation / visual difference occur after exporting?
- Can’t download videos with the current paid plan
- Why do I need to upgrade/pay again to use stock videos/audio？
- Why can't Text and other sections load more categories?
- Can't download 1080P after paying
- Permissions for different roles in the team
- Why does my video have a watermark?
- Can I get my deleted video project back?
- Unable to export/download my video
- Why am I required to upgrade/pay again for the export？
- What if I encounter bugs when using FlexClip?
- What is the difference between Cloud Space and Video Hosting Space?
- How to clear FlexClip's website caches?
- What to do if my system disk is out of space?
- How to take a Console screenshot?
- How do I transfer video projects from my current account to another account?
- Why can't I export my video project in 4K?
- CTA buttons and clickable links
- How to delete my team?
- Why is the translated audio sped up?
- Why is there no button to download my recorded video?
- What are the differences between AI Text to Video and AI Text to Full Video?
- Why does my exported video turn blue?
- Why is my text being automatically edited or changed?
- Does FlexClip save my private files in the cloud?
- Why can't I export my video project even though I purchased AI credits?
- What to do if Google Chrome crashes and pops up an out of memory error message?
- Why can't I accept a team invitation?
- Why Are AI-Generated Subtitles Incomplete or Failing?
- Why is the Arabic text I input changed?
- What should I do if the export progress keeps getting stuck?
- Why does the video playback get stuck during preview?
- “Some files are not properly loaded” Error
- Why your content may be flagged as sensitive
- Unable to Generate a Share Link Due to Insufficient Video Hosting Space
- Why did my text disappear and turn into a relink icon?
- What is FlexPix?
- How to Resolve the "Browser Storage Full" Issue?
- How Does Video Loop Playback Work After Export?
- “Page Unresponsive” Error
- Why do I see a "watermark" when playing my exported video (even with a paid plan)?