All Collections
Troubleshooting
Quickly find the best answer before taking the time to contact customer service.
By Michael1 author23 articles
Why can't I find my saved video project?
What if my video project is not loading?
Why do I get a 404 page of the share link?
How do I find my project id?
Why can't my video play on my iPhone/Mac?
XML error when downloading my video
Why are the videos I shot with my iPhone overexposed when added to the timeline?
What does stock video mean?
Why is there an audio watermark?
Why can't I extend the scene duration?
Unable to save my video project
What if my video file fails to be transcoded?
Where is my exported video?
File loading error when trying to export/download your video
Why can’t I see my webcam when recording?
Why does the color variation / visual difference occur after exporting?
Can’t download videos with the current paid plan
Can't download 1080P after paying
Why is my video watermarked?
Can I get my deleted video project back?
Unable to export/download my video
Why am I required to upgrade/pay again?
What if I encounter bugs when using FlexClip?