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Troubleshooting
Quickly find the best answer before taking the time to contact customer service.
Why can't I find a video project I made previously?
What if my video project is not loading?
Why do I get a 404 page of the share link?
How do I find my project id?
Why can't my video play on my iPhone/Mac?
XML error when downloading my video
Why are the videos I shot with my iPhone overexposed when added to the timeline?
What does stock video mean?
Why is there an audio watermark?
Why can't I extend the scene duration?
What if my video file fails to be transcoded?
Unable to save my video project
Where is my exported video?
Why can’t I see my webcam when recording?
Why does the color variation / visual difference occur after exporting?
Can’t download videos with the current paid plan
AI Quotas for AI functions
Why do I need to upgrade/pay again to use stock videos/audio？
Can't download 1080P after paying
Why can't Text and other sections load more categories?
Permissions for different roles in the team
Why is my video watermarked?
Can I get my deleted video project back?
Unable to export/download my video
Why am I required to upgrade/pay again for the export？
What if I encounter bugs when using FlexClip?
What is the difference between Cloud Space and Storage Space?
How to clear FlexClip's website caches?
What to do if my system disk is out of space?
How to take a Console screenshot?
How do I transfer video projects from my current account to another account?
Why can't I export my video project in 4K?
CTA buttons/Clickable links
How to delete my team?
Why do the translated audio tracks overlap?
Why do I need to purchase credits to use AI Image Generator when I have a premium account?