Sometimes, you may fail to download your video project successfully for some reason. In this case, please refresh the page and try again. This solves most exporting problems usually.

If it still doesn't work, please update your Google Chrome to the latest version, then relaunch your browser and retry.

You can also try the Cloud Export function if it is available. In this way, your video project will be processed on our end and you can download it directly later.

If none of the above work, please contact our support team and provide your email account and project name/ID.