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How to Resolve the "Browser Storage Full" Issue?

Written by Michael
Updated today

When you encounter this prompt while editing, it means your device cannot provide extra space for the current web page to cache project files and drafts. Please choose from the three methods below to resolve the issue (the impact on your unsaved projects increases with each method):

Method 1: Clean Up Your System Drive (Safest, No Data Loss)

The available storage quota of your browser directly depends on the remaining physical space of your computer's system drive. This is the most recommended solution.

  • Windows Users: Open "This PC" and check your C drive. If the storage bar is red, delete large unnecessary files or uninstall software to free up at least 5GB - 10GB of space.

  • Mac Users: Click the Apple icon > System Settings > General > Storage. Empty the Trash or remove unneeded applications.

  • Retry: Once cleaned, return to our web page and click "OK" on the prompt to resume.

  • Note: If you have freed up disk space but the issue persists, please proceed to Method 2.

Method 2: Clear Site Data via Developer Tools (Caution, Will Erase Unsaved Drafts)

If you cannot free up enough space on your hard drive, you can clear the current site's storage via the browser console.

*WARNING: This will permanently erase your project drafts that haven't been synced to the cloud.

  1. On the current page, press F12 (Mac users: Option + Command + I), or right-click on a blank area and select "Inspect".

  2. In the developer tools, select the Application tab (Safari users: select the Storage tab).

  3. In the left sidebar, find and click on Storage.

  4. In the right panel, locate and click the Clear site data button.

  5. Close the developer tools and refresh the page to start over.

Method 3: Completely Clear Space via Browser Settings (High Risk, Will Erase Drafts and Login Status)

If the above methods do not work, you can completely reset the browser storage for this site.

*WARNING: This will wipe all local temporary files for this website. You will be logged out, and all unsaved project drafts will be permanently lost.

  • Chrome / Edge:

    1. Paste the following shortcut into your address bar and press Enter:

      • Chrome: chrome://settings/content/all

      • Edge: edge://settings/content/all

    2. Find or search for our website's domain and click the "Delete" (trash can) icon.

  • Safari:

    1. Click Safari in the menu bar > Settings (or Preferences) > Privacy.

    2. Click Manage Website Data....

    3. Search for our website's domain, select it, and click Remove.

  • Retry: Return to the editor page, refresh, and log in again.

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