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What if my video file fails to be transcoded?
What if my video file fails to be transcoded?
Michael avatar
Written by Michael
Updated over a week ago

There are many files with the same format but different encoding methods, such as MPEG4 encoding in MP4 format, which is not supported and needs to be transcoded before using it. MP4 files encoding in H.264 are acceptable.

If unfortunately your video file can't be transcoded, we recommend that you change its format directly. There are some online converting tools available.

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