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Unable to save my video project
Unable to save my video project
Michael avatar
Written by Michael
Updated over 5 months ago

Normally, we automatically save each video edit you make as long as you log in. However, the system may fail to save your video if you encounter some issues, such as network delay/disconnection, browser caches, login expiration, etc. You need to refresh the page to make the save function work again. However, we are sorry that this may cause data loss.

To avoid this from happening again, please kindly pay attention to the Save button during your video editing process. If you notice that it gets stuck on ''Save'' or ''Saving'' instead of showing ''Saved'', please do not make any new edits and refresh the page in time.

We also recommend you update your Google Chrome and clear browser caches regularly.

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